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Faculty Internship Handbook |
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| Table Of Contents |
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| Introduction |
| 1. What is an Internship? |
| 2. How do Internships Benefit Universities? |
| 3. Steps to Begin an Internship Program |
| Step1: Set Goals |
| Step 2: Write a plan |
| Step 3: Recruit an intern(s) |
| Step 4: Manage the intern(s) |
| 4. Ten Concerns of Interns |
| 5. Legal Issues |
| 6. Example of Internship Position Description Form |
| 7. Orienting and Training Interns |
| 8. Orientation Checklist |
| 9. Developing Work Activities and Measurable Learning Objectives |
| 10. Supervising the Intern |
| 11. Example of University Evaluation of Student Intern Form |
| 12. Example of Student Evaluation of Internship Form |
| 13. Resources |
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| Introduction: [top] |
With graduate schools experiencing a dearth of interested STEM students, it only makes sense to invest early in identifying your future graduate students. By establishing a STEM research internship program/partnership, you'll have a competitive advantage in recruiting the best students for your program. You’ll already be known to the students you want most. Your new students will already be trained for your research and loyal to your university. You'll build a reputation that will pay off with students, colleges and the community. And your university will save money while benefiting from the input of talented, enthusiastic, innovative students. With all of these advantages, you might find that you can't afford not to establish an internship program (For this document research internships and research experiences for undergraduates are the same.)
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| What Is A STEM Research Internship? [top] |
A STEM research internship is any carefully monitored research experience in which a student has intentional learning goals and reflects actively on what she or he is learning throughout the experience. By offering their time, talent and enthusiasm, Science Diversity interns will contribute to an organization’s mission and goals, while gaining valuable skills for the future, and seeing if a career is right for them. Characteristics include:
- Duration - anywhere from a month to two years
- May be part-time or full-time and paid or non-paid
- Internship may be part of an educational program developed for academic credit, or internship can be part of a learning plan developed for an individual.
- An important element that distinguishes an internship from a short-term job or volunteer work is that an intentional "learning agenda" is structured into the research experience.
- Research activities common to most internships include learning objectives, observation, reflection, evaluation and assessment.
- An effort is made to establish a reasonable balance between the intern's learning goals and the specific work in the research laboratory.
- Internships promote academic, career and/or personal development.
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| How Do STEM Research Internships Benefit Research Universities? [top] |
- Source of highly motivated pre-graduate students
- Students bring new perspectives to old problems
- Visibility of your program is increased on campus
- Quality candidates for temporary positions or projects
- Proven, cost-effective way to recruit and evaluate prospective graduate students
- Your image in the academy is enhanced as you contribute your expertise to the educational enterprise
- Federal funding agencies encourage establishing STEM research internships to broaden participation in their programs
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| Steps To Begin A STEM Research Internship Program |
Designing a STEM research internship program that meets your needs As diverse as our country is in race and ethnicity, gender, persons with disabilities, so too should be their STC STEM student bodies. How do you determine the strategy that will work best for your institution? The STC STARS initiative is designing to help you determine the strategy that might best meet your needs. Research shows that there are four easy steps to implement effective internship programs. They are as follows:
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| Step 1: Set Goals [top] |
- What does your program hope to achieve?
- Are you searching for additional help on a program?
- Is your organization growing quickly and having difficulty finding motivated new researchers?
- Are you resource limited, but can provide an interesting and rewarding research experiences?
- Is your program searching for prospective graduate students?
- Is broadening participation important to your program?
A careful discussion with administrators can create a consensus on program goals that can be understood by all involved. The STEM research internship program can be designed to best meet those expectations. As many staffing professionals may know, in order for a program to be successful, it will require the commitment of administration.
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| Step 2: Write a Plan [top] |
Carefully plan and write out your STEM research internship program goals. Mentors, interns and university researchers and college faculty are all going to be reading what you write about the internship. Draft a description that clearly explains the internship. Do you want someone for a specific part of your project? What about general support? Introduce your interns to the rewards of being a member of the research academy? Structure the internship ahead of time so that you can be sure to meet your goals and not find yourself floundering partway through.
Things to think about include:
- How much will you pay the STEM research intern?
- Where will you put the intern?Do you have adequate workspace for them? Will you help make parking arrangements, living arrangements, etc.?
- What sort of academic background and experience do you want in your interns?
Decide on standards for quality beforehand, it'll help you narrow down the choices and find the best candidates.
- Who will have the primary responsibility for the intern? Will that person be a mentor or a supervisor?
- What will the intern do? Be as specific as possible. Interns are like others in the process of learning. They need structure so they don't become lost, confused or bored.
- Do you want to plan a program beyond the research you give your interns? Will there be special training programs, performance reviews, lunches with executives, social events? Keep in mind that your interns are walking advertisements for your university. If they have a good experience working for you, they're likely to tell their friends ý word gets around. A bad internship, by contrast, can only hurt your chances of attracting good students for next year.
- A very important part of your plan should be the assignment of a mentor or supervisory
that is, someone from the intern's department who will be in charge of the intern. This person should be a researcher – select someone who likes to teach or train and has the resources to do it. If the person you select has never mentored an intern before, give him or her some basic training in mentoring.
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| Step 3: Recruit an intern(s) [top] |
How will you find those ideal candidates to fill your internship position(s)? The number-one tip from those who have established programs is to get out there early! This cannot be overemphasized to universities that want the very best interns. Begin searching three to four months before you need a student to begin. Starting early has other advantages: the longer you accept applications, the better your chance of finding the best person for the intership. The sooner you get one, the longer you have to form a good working relationship with him or her.
When you're out recruiting, develop relationships with local recruitment resources.
Promote yourself with internship centers at colleges and universities, attend internship and job fairs, place ads in their college newspapers and websites, and send material to student organizations. Post advertisements on university websites and get to know the contacts there.
Choose your interns just as carefully as you'd choose permanent employees. You're making an investment; time and money will go into this person. This is where the interview will come in handy: Is the intern truly motivated, or does he or she just want a job? Will the intern fit into your university’s culture? Does he or she have the level of experience you need? With careful consideration of whom to hire at the beginning, you can avoid some of the most common pitfalls of internships.
Last, but certainly not least, learn the legal implications of hiring interns. Just like any other workers, they are subject to legal protections and regulations. Protect yourself and your intern by knowing the laws: What work can and can't you assign? (See legal section later in this manual)
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| Step 4: Manage the intern(s) [top] |
Once you've recruited the interns, you assign a mentor, right? The beginning days of the internship program are often its defining days. When you give them their first tasks, you're signaling what can be expected in the future. If you give them nothing or very little to do, it sends a message that this job will be easy and boring. Interns don't want that, and of course, neither do universities. The infrastructure of your internship program will probably be the single most important influence on an intern's impression of your university, and thus the chances that he or she will come back. So how do you "plan for success"? Consider the goals of your program. The nature of the program and the activities that you choose to undertake should directly relate to your program goals.
First things first: Orient! Orient! Orient! Orient! Orient your intern to his or her new workplace. This might take the form of a conventional orientation program or merely a walk around the office, depending on the size of your university. They'll be spending a great deal of time in your workplace. Give interns an overview of your program; some universities give talks or hand out information about the university’s history, vision and services. Explain who does what and what the intern's duties will be. Introduce him or her to co-workers and give them a complete tour of the facility. Making your intern at home in the office is your first step to bringing him or her back.
Give your intern the resources he or she needs to do the research. That may sound obvious, but you'd be surprised at how many universities stick their interns out in the hallway or transfer them from desk to desk. That sends a potent message you don't want to send: Interns aren't important; we don't want you here. Give the intern a desk, point out the supply room, and introduce the tech support people. If you intimidate your interns into silence, you could miss out on valuable contributions to your projects or warnings about impending problems.
Keep an eye on the intern. This doesn't mean to watch their every move, but do make sure you know what's happening with their daily tasks. Watch for signs that the intern is confused or bored. As often as silence means that an intern is busy, it also could mean that he or she is confused and shy about telling you so. It's easy to be shy in a workplace full of older strangers who all know each other. See whether the intern is trying to do anything that requires someone else's input. Make sure that work is taking precedence over web browsing. Paying attention early helps you head off problems and bad habits early on.
Along those same lines, it's important to give them lots of feedback! Especially if your interns have never done this kind of work before, they'll want to know if their work is measuring up to your expectations. No matter what the level of experience, they need you, as a more experienced worker, to let them know if their work is officially "okay". Periodically, examine what your intern has produced and make suggestions.
Evaluate the intern's progress every now and then
Remember those goals you outlined before? A few weeks after the internship begins, it's time to see how well you and your intern are meeting those goals. Evaluation processes differ. Yours might be as formal as written evaluations every three weeks or as informal as occasional lunches with the internship coordinator and/or the intern's mentor. Some universities have the intern evaluate the experience and the university as well. Again, your structure is largely up to your university’s culture and needs. As an added bonus, these evaluations will be handy later if you decide to interview a former intern for full-time work, or to publicize how successful your program has been. (see University Student Evaluation of Internship forms)
Maintaining program popularity will require hard evidence that your university is getting a return on its investment. Some universities have adopted a process of formal exit interviews. In addition to qualitative measures, a number of quantitative measures have also been adopted. Some common measures include the number of interns that become full-time graduate students; repeat requests for interns from managers; and growing numbers of intern applicants.
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| Ten Concerns of Interns [top] |
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1. Give us real work! - It can't be said too many times that interns want to work and learn. An internship can help you get a job done that you couldn't otherwise, right?
2. Do what you say, and say what you do! - Be honest with your interns about what they can expect during their internship. If you tell the intern they will be researching a project, and they spend 90% of their time doing "grunt work," then bad feelings will develop.
3. We like feedback! - Remember that interns are students, and they may not have the research skills and experiences that you take for granted. If your intern makes an oversight, just pull him or her aside and explain how the situation should be handled in the future.
4. We want to be included too! - Is there a staff meeting that they can attend? Can they quietly tag along to that next project meeting? Headed to lunch with a couple of people in the office? Please include them in the daily life of your workplace. After all, if you provide a little more perspective on the intern's work, the product will be much better.
5. Please explain. - When you assign work, make sure you give a detailed explanation. While the work may seem trivial and obvious to you, it may not be obvious to someone who's never done it before. Patience and a few extra minutes at the beginning will pay off later when your intern can produce good work independently.
6. I want a mentor! - Make sure that interns have an effective mentor or supervisor to provide guidance. Make it someone who truly likes to teach, and the experience will be even better.
7. A minute of your time please. - The best mentor in the world is useless if he or she can't or won't spend the necessary time mentoring. As newcomers, interns may not speak up if they're feeling ignored, so the burden of making sure they're okay is on the mentor. If the busiest person in the office wants to be the designated mentor, he or she should schedule regular times to meet with the intern.
8. Be prepared! - That wonderful day has arrived and the intern goes to start their internship only to learn that no one knew they were coming, and there is no place for them to work.
9. Um... I need a chair. - It is amazing how many universities hire an intern and don't think about the fact that they will need a desk, chair, phone and a computer in order to do the task assigned. It is no fun, and not efficient to move an intern from desk to desk as people are out one day to the next. If you want to get a job done, you need to supply the intern with the tools to do the job.
10. Show me the money (as best you can). - While each internship is different, and each university has its own personality, remember that interns have expenses.
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| Legal Issues [top] |
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Do you have to pay interns?
The U.S. Fair Labor Standards Act (FLSA), which applies to all companies that have at least two employees directly engaged in interstate commerce and annual sales of at least $500,000.00, severely restricts an employer's ability to use unpaid interns or trainees. It does not limit an employer's ability to hire paid interns.
You don't have to pay interns who qualify as leaders/trainees. The U.S. Department of Labor has outlined six criteria for determining trainee status:
- Interns cannot displace regular employees
- Interns are not guaranteed a job at the end of the internship (though you may decide to hire them at the conclusion of the experience)
- Interns are not entitled to wages during the internship
- Interns must receive training from your organization, even if it somewhat impedes the work
- Interns must get hands-on experience with equipment and processes used in your industry
- Interns' training must primarily benefit them, not the organization.
Workers' and Unemployment Compensation
Workers' compensation boards have found that interns contribute enough to a company to make them employees. It's wise to cover interns under your workers' compensation policy even though you aren't required to do so. Student interns are not generally eligible for unemployment compensation at the end of the internship.
Keep In Mind
Even if a student is working through a school program for which he or she is being "paid" in college credits, the student still has the right, under the FLSA, to be paid unless the employer is not deriving any immediate advantage by using him/her.
Paid interns make ideal workers, eager to make a good impression, and willing to perform a multitude of tasks. The relatively small amount of money employers spend on intern wages and benefits is a good investment, because it often produces future, long-term employees.
The employer should identify the specific terms and conditions of employment (e.g., dates of employment as an intern, including the date the internship will end; compensation; organizational and/or reporting relationships; principal duties, tasks or responsibilities; working conditions; any other expectations of the program), and should discuss these with the prospective intern, so that there is no misunderstanding regarding the relationship. Also, it may make good sense to document such a discussion with a written agreement setting forth both parties' understandings, and have it signed by both the research supervisor and the intern.
If an intern is harassed at your organization, and you don't do anything about it, your organization opens itself to the risk of lawsuits. Take time to advise your interns of appropriate workplace behavior, the organization's harassment policy and complaint procedures.
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| ORIENTING AND TRAINING INTERNS [top] |
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Many students are unfamiliar with the activities, environment and objectives of large research universities. Even though your interns may have worked part-time to support their education, these experiences may not have exposed them to university politics, the need for confidentiality, the importance of teamwork, or the out-come demands of your research project. It is this orientation and training dimension of the internship experience that emphasizes the partnership role of the universities.
The sooner your student interns understand what your university does and how it operates, the sooner they can assume assigned responsibilities and become productive. You can help this process by providing the following kinds of information about your site:
1. Personnel structure
2. Project organization
3. special research jargon
4. specific work standards and procedures
5. reporting relationships
6. access to the project director (days, times, and duration)
7. tasks that can be completed without supervisory approval
8. work processing requests and timeliness
9. mail and telephone systems
10. approved form(s) for correspondence
11. safety regulations
12. procedure for signing off completed work
13. periodic forms or reports to be completed
14. security and confidentiality issues, if relevant
15. acceptable dress and appearance
16. maintaining the premises and work station
17. productive interactions with others at the work site
18. personnel who can answer different kinds of questions
You can communicate this information in several ways:
1. take your interns on a tour of the facilities and introduce them to the other students
2. give your interns university materials to read such as newsletters, annual reports, an organization chart, or memos from the project director
3. encourage your interns to spend break and/or lunchtimes with colleagues
4. schedule regular one-on-one meetings
5. give the interns opportunities to observe (or participate in) professional meetings
6. allow the interns to interview other researchers
7. encourage the interns to walk around and observe others at work
The success of an internship depends on the partnership between representatives of the undergraduate and graduate universities and the student. These three parties need to agree on the conditions of the internship, the responsibilities of each party, and the reporting requirements. The site supervisor is the critical link. You guide your interns by providing direction and feedback. If a problem occurs, you counsel the students and contact the faculty supervisor, when necessary.
KEY POINTS
- Develop a thorough orientation and training plan to be implemented when the interns begin work, so they will learn quickly and become productive members of your team.
- Invest supervisory time to establish an important bond with interns and set a crucial tone for the internship experience
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| ORIENTATION CHECKLIST [top] |
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Experience shows that universities that take adequate time at the beginning of the internship to orient the student reap productivity and effectiveness more quickly than those who don't. To help acclimate interns, please take time initially to:
- Explain the Mission of the Organization
- How did the organization start? Why?
- What is unique about your research program?
- Who benefits from your research program?
- What are the university’s current objectives?
- How may the intern contribute to those objectives?
- Explain the organization structure
- Who reports to whom?
- Who, specifically, is the intern's supervisor?
- What is the intern's department responsible for?
- How are decisions made?
- Which personnel can answer different kinds of questions?
- Outline organizational rules, policies, decorum and expectations
- Is there special research jargon?
- What are the specific work standards and procedures?
- What access to the supervisor (days, times, and duration) does the intern have?
- How should they process requests?
- How do the mail and telephone systems work?
- What are the approved forms for correspondence?
- By what safety regulations must they abide?
- Is there a procedure for signing off completed work?
- What periodic forms or reports need to be completed?
- Are there security or confidentiality issues the intern should be aware of?
- What is acceptable with regard to dress and appearance?
- How should they maintain the premises and their work area?
- Define the intern's responsibilities
- What is the intern's role?
- What projects will be assigned to him or her?
- What resources are available to the intern?
- What training is necessary?
- How does the university want the intern to deal with research colleagues?
- What tasks can be completed without supervisory approval?
- Do other employees understand the intern's role?
- Monitor the intern's adjustment and understanding of what is expected
- Make yourself visibly available to the intern
- Assign someone who can periodically "check-in" with the intern
- Provide feedback and constructive criticism
- Force the intern to ask questions
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| DEVELOPING WORK ACTIVITIES AND MEASURABLE LEARNING OBJECTIVES [top] |
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A large part of producing effective position descriptions involves the development of challenging work assignments that complement students' academic programs. One way to do this is to design a preliminary list of work activities that will fit the needs of your department. A detailed description of typical tasks will help the college to promote your internship or field experience, and to screen the right candidates for the position. Later, when the interns you select join your team, you will have a chance to review the work activities and modify them according to the interns' knowledge and personal work/learning goals.
As part of the educational process, internship work activities should focus on projects specifically related to the academic major and the degree the interns expect to receive. Students who perform menial tasks will become quickly demoralized and will learn nothing about applying their expertise to a business environment. While many students work (or have worked) at part-time jobs to finance their education, an internship does not fall into the category of a job. It is actually part of their academic program and should offer every opportunity to link classroom learning to workplace experience.
Undergraduate students expect and appreciate clear direction regarding what is expected of them and frequent feedback concerning what and how they have done.
(In their academic environment, clear direction and periodic feedback is the way of life.) It is also most important that the interns perceive their work is making a useful contribution to the sponsoring organization.
A particular concern at the undergraduate level is that the work assignments provide the interns with a variety of tasks, while accommodating the needs of the organization. Of course, some of the interns' responsibilities will involve repetition, because all work involves some repeated activity. We are suggesting, however, the program be designed to maximize the scope of the students' organizational experience.
Sample tasks that undergraduate students have provided for their sponsoring organizations include the following:
- performing laboratory tests
- writing handbooks or manuals
- designing posters, charts, graphs
- generating financial forecast and cost recovery reports
- performing software/hardware modifications
- conducting studies and surveys
- developing slide/sound presentations
- compiling technical reports
- creating academic lesson plans
- conducting research
- generating marketing plans
- conducting training packages
- preparing budgets and financial reports
Developing challenging work assignments relative to the students' abilities is a major thrust of the position description. Your final internship, or field experience, description will incorporate the needs of your organization as well as the abilities and academic goals of the students you employ.
KEY POINTS
- Describe challenging, but realistic tasks students can accomplish within a three-month period.
- Work with faculty to establish specific learning objectives for students.
- Identify outcomes or expected products.
- Be willing to incorporate the students' particular strengths.
- Show how this work relates to the overall efforts of the department or organization.
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| SUPERVISING THE INTERN [top] |
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As an intern supervisor, you use all the skills necessary in any effective supervisory relationship:
- Providing leadership
- Motivating
- Delegating
- Communicating
- Developing and training
- Evaluating
Additionally, the students will look to you as a mentor who will assist their transition from the classroom to the work environment. Since the internship is an extension of the learning process, you will need to provide opportunities to bridge the two experiences.
We suggest that you meet with your interns regularly to provide feedback concerning their performance. During these meetings, the students can:
- report on the status of a project
- ask questions
- learn how their work is contributing to the project
- participate in an evaluation of their strengths
- discuss areas needing growth and development
- get a sense of what kind of work lies ahead
At the same time you will have an opportunity to coach, counsel and reinforce positive attitudes and performance. You should anticipate that you will have some interaction with your students' internship coordinator through telephone calls, on-site visits, and written evaluations. Such persons will help you find a solution if difficulties occur (intern attendance or punctuality problems, low motivation, unsatisfactory work, or personal conflicts). Also, you should get in touch with the college contact if the internship conditions must be altered, such as a change in supervisors, delays in the availability of data needed by the students to complete an assignment, a strike by unionized employees, transfer or termination of an employee involved in the interns' work, or other unanticipated changes.
Encourage your interns to keep a portfolio of work accomplished during the experience. This will help fulfill the students' academic requirements and provide them with a sense of accomplishment. In addition, it will give you a basis to discuss their professional growth. Specific work documents to include in a portfolio might be any of the following:
- Internship Descriptions
- Legislation
- Proposals
- Manuals
- Citations & Awards
- Contracts
- Program Outlines
- University Newsletters
- Performance Appraisals
- Charts/Graphs
- Correspondence
- Press Releases
- Certificates
- Research Report
- Financial Reports
- Displays & Exhibits
- References
- Survey Reports
- Cost Analyses
- Computer Print-outs
In addition to spontaneous and informal meetings, you should use the form provided by the Internship Center to evaluate your interns' performance at the midpoint of the internship, so the students know where they stand. You should consider the quality and timeliness of the work produced to date, ability to take and follow direction, work habits, and areas needing growth and development. This information will also provide data for the final evaluation and serve as a reference point for the students' subsequent performance.
KEY POINTS
- Maintain an open channel of communication with formal and informal meetings
- Keep the interns busy and directed towards their learning objectives. Students rarely complain of overwork, but they do complain if they are not challenged.
- Provide opportunities for increasing responsibility.
- Encourage professionalism by assisting the interns in developing human relations skills, decision-making abilities, and managing office politics.
- Remember that you are a role model.
- Develop connections
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